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Privacy Policy

Last Updated: September 2025

At Zentry International Limited (“ZENTRY”, “we”, “our”, “us”), your privacy is one of our top priorities. This Privacy Policy explains in detail how we collect, process, and protect your personal information when you use https://iqtrainpro.com, our mobile applications, and any related services (together, the “Platform”).
We encourage you to read this Privacy Policy carefully, as it is an integral part of our General Terms of Use, and Payment & Refund Policy. By creating an account or using the Platform, you agree to the handling of your data in accordance with this Policy. If you do not agree, you should not use the Platform.
1. Information We Collect
We collect information to provide, secure, and improve our services. This includes:
1.1 Information You Provide

  • Account details: name, phone, email, password.
  • Payment details: processed securely by third-party providers (we never store full card numbers).
  • Promo codes: if you enter one during checkout, we record which code was used.
  • Communications: messages you send to our support team.
Example: You create an account with your email, purchase 50 minutes, and use a promo code for a discount. We store your account details, payment confirmation, and promo code redemption.
1.2 Information We Collect Automatically
  • Device data (device type, operating system, browser).
  • IP address and approximate location.
  • Usage data (minutes purchased, minutes spent, Neurons earned, level progression, transaction history).
Why: This data helps us run the Platform, prevent abuse (like cheating with promo codes), and improve user experience.
1.3 Information From Third Parties
  • Payment processors: confirm successful payments or failed transactions.
  • Promotional partners: validate promo codes distributed via campaigns.
2. How We Use Your Information
We process your personal information primarily to provide you with the services you request. This includes managing your account, delivering playtime minutes, maintaining records of your progression, and ensuring that payments are processed securely. We also use your information to validate promotional discounts, enforce rules around promo codes, and prevent abuse of the system.
Beyond direct service delivery, we use your data to provide customer support when you contact us, to comply with our legal obligations (such as tax and accounting requirements), and to maintain the security of the Platform. In certain cases, we may use aggregated or anonymized data to analyze how our services are used so that we can improve them.
3. Sharing Your Information
We do not sell your personal data. We share it only with trusted service providers who help us operate the Platform. These include payment processors, hosting and analytics companies, and, when required by law, government authorities. We may also share limited information with promotional partners when you redeem a code that they have issued. In all cases, we only share what is necessary and ensure that appropriate safeguards are in place
4. Data Retention
Your personal information is kept only for as long as it is needed. Account details are retained for the duration of your active account. Transaction and billing records are retained for at least six years to comply with UK accounting laws. Information about the use of promo codes is kept for the duration of the promotion and for a short period afterwards to ensure proper auditing. If you close your account, most of your data will be deleted upon request, except where we are legally required to keep certain records.
5. Security of Your Data
We apply technical and organizational measures to keep your data secure. Payments are handled through encrypted channels by certified processors, and our servers are protected by firewalls and monitoring systems. While no system can guarantee absolute security, we take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6. International Transfers
Because we operate internationally, your data may be transferred outside your home country. When this happens, we ensure that appropriate legal safeguards are in place, such as standard contractual clauses under the UK General Data Protection Regulation (UK GDPR).
7. Your Rights
Under the UK GDPR and other applicable data protection laws, you have several rights in relation to your personal data. These include:
  • The right of access, allowing you to request confirmation of whether we hold personal data about you and to receive a copy of the information we process.
  • The right to rectification, enabling you to ask us to correct or complete any inaccurate or incomplete data we hold about you.
  • The right to erasure (right to be forgotten), allowing you to request the deletion of your personal data where there is no valid reason for us to retain it.
  • The right to restrict processing, enabling you to request that we limit the use of your personal data in certain circumstances.
  • The right to object, allowing you to challenge certain types of data processing, including processing for direct marketing purposes.
  • The right to data portability, allowing you to request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another service provider where technically feasible.
  • The right to withdraw consent, allowing you to revoke any consent you have previously given for optional processing activities such as marketing communications.
  • The right to lodge a complaint, allowing you to file a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority if you believe we have processed your data unlawfully.

To exercise any of these rights, you may contact us at info@iqtrainpro.com, and we will respond in accordance with applicable legal timeframes and requirements. If you believe that your data has been mishandled, you may file a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. While we take every reasonable precaution, no data transmission or storage system can be guaranteed as completely secure.
9. Children’s Privacy
The Platform is not directed at children under the age of thirteen or under the minimum age of consent for online services in your jurisdiction if higher. We do not knowingly collect personal data from children without parental or guardian consent. If we become aware that we have inadvertently collected data from a child without authorisation, we will delete it promptly
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or how we operate the Platform. When updates are made, they will be published on iqtrainpro.com, and your continued use of the Platform after changes take effect will signify acceptance.
11. Contact us
If you have any questions or concerns about how we handle your personal information, please contact us:
Email: info@iqtrainpro.com
Address: Zentry International Limited, Henleaze House Business Centre, 13 Harbury Road, Henleaze, Bristol, BS9 4PN, England